Frequently asked questions
What are your hours of operation?
Platinum Graphics' hours of operation are as follows:
Sunday - CLOSED
Monday - 9:00 am to 3:00 pm
Tuesday - 9:00 am to 3:00 pm
Wednesday - 9:00 am to 3:00 pm
Thursday - 9:00 am to 3:00 pm
Friday - 9:00 am to 6:00 pm
Saturday - CLOSED
Please note that these hours are CST.
Where are you located?
Platinum Graphics is located at 4324 Downman Road, Suite A, New Orleans, LA 70126.
There is an abandoned Monogram World directly across from the strip mall that we are in. There is also an Ace Hardware next door to Monogram World. On our side of the street, there is Louisiana Pride Seafood and a blue snowball stand right next door to us.
We have a huge PG on the window of our shop. Hopefully all of this information helps.
Do you offer same day service?
Yes and no.
Yes, we offer same day service if all we are doing is reprinting a design that has already been created. So, if a friend or family member has already set up the design and you want exactly what they created, we can print it for you while you wait.
No, we do not offer same day service if you are placing a brand new order that needs a design created and approved. In this case, if no one has come to the shop and set a design up and you are the one setting it up for everyone, we will not have it designed nor printed for you the same day. Unfortunately, we will not accept an offer to pay extra to make it happen either. Reason being is because things happen in regards to equipment malfunctions and supply runs. There’s just not enough room for error and we don’t want you to have all your eggs in our basket and we can’t get the order to you in a timely fashion as promised.
I know y'all booked, but you can't do just one shirt? I'll pay extra...
Unfortunately when we’re booked, we cannot fit any additional new orders in. We give ourself a little wiggle room for error such as printer and/or computer malfunctions as well as possible supply runs, but that’s it. Yes, we know...it’s just ONE shirt and to you it really doesn’t seem like it’ll be that big of a deal, but the process to do just one shirt is the same process as if we were doing 100 shirts...
Attempting to add one more order to an already booked schedule is like trying to add a 9th crayon in a box of crayons that only fits 8. It just won’t fit. Unfortunately, paying extra will not guarantee that the 9th crayon fits in the box either.
Of course, we would absolutely LOVE for you to pay more than what we’re asking for a product, but taking your money and still not having your product in a timely fashion really isn’t worth the fussing and cussing that will come with it.
So...order on time folks. The early bird always gets the worm .
Do y'all have any specials, do deals or give discounts?
Yes, everyday we have specials. Everyday our party supplies are the same low price. The prices of our shirts are also the same low price no matter the size: from infant 6 months to adult 6x. The price does not change just because the size of the shirt does. Now THAT is special!
In regards to our deals and/or discounts, yes, we give those also!
They are as follows: You will be given a percentage off the total price of the items that you order in large quantities. In order to qualify for this Those orders must have the SAME design with NO changes. The reason we give a discount for this is because it helps us out by allowing us to just press print, so we’ll help you out by offering you a discount.
For example...(in regards to shirts)...if your design is created, but each shirt says
“Mommy of the birthday girl”
“Daddy of the birthday girl”
“Auntie of the birthday girl”
and so on, you do not qualify or a discount no matter how many shirts you order. Reason being is because we can’t just press print and move on. We have to stop after each print and change the title which is VERY time consuming and has to be done carefully to avoid mistakes on which title goes on what size shirt.
In addition, the order must be paid for in full at the time that you place your order.
What is the difference between a new design and a reprint?
A new design is just that...new. It’s when you come to the shop and place an order for an event that we don’t currently have in the shop already.
A reprint is when someone else has put an order in for an event and you want that exact same design, as is, without making any changes.
When we’re booked, it’s us saying that we can no longer take any new orders for new designs or make design changes. However, we do allow reprints because all we have to do is press print.
Now...there are some customers that say, “I’ll take the reprint, but change the color.” or “Ok, but on the back of my shirt I want...”
Unfortunately, those two examples are counted as a new design because we cannot just go to the computer and press print.
Do I need to come to the shop to place an order?
No, you do not need to come to the shop to place an order.
Our customers can place their orders online via our website www.platinumgraphics.org. Here, you can customize your order with the colors and text you desire as well as upload the photos for your items all in one place! All of the products that are on display in the shop are also available for purchase on our website.
The ordering process is super easy!
And you’re good to go! Pretty simple, huh?!
Go to our website
PLACE A NEW ORDER from the navigation menu.
Fill out the required information such as name, contact number, event date, design colors, etc.
Choose your products and add them to your cart.
Pay for your items via credit or debit card in our secure checkout.
Why does the shop close so early?
This question is asked VERY often because people are always missing the window of opportunity to come to the shop or they are trying to call and we are already closed.
Let me start by saying that orders can be placed online 24 hours a day, seven days a week. Also, the answers to most of the questions you may have can be found on the website as well. With that being said, orders are constantly coming in. I have to close the shop early so I have time to create all those designs, send out approvals and prioritize work by the event date so things will be completed on time.
As some of you may know, we used to be open from 9am to 6pm Monday through Friday. Those business hours made creating designs in a timely fashion a bit difficult to keep up with since our customer base is growing on a daily basis. Also...for those of you who’ve been with us forever, two more members were added to the Platinum Crew so the STRUGGLE got REAL.
Although it may not seem like it, the change was really made with customers in mind . We have a fully functioning website that allows you to not only choose your products, but you can upload your photos, give us your colors & themes as well as pay for the entire order. We still send you an approval via text and when it’s ready, you can swing by the shop for pick up.
So...you don’t absolutely have to come to the shop. You can lay in your bed and place your order from your phone or sneak and use your computer at work. If you’re not the computer savvy type, unfortunately that 9am to 3pm window applies to you.